Privacy policy

Privacy Policy

Last updated: May 2026

At GiftFete (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and delivery address
  • Order information: products purchased, order history, and payment details (processed securely via our payment provider)
  • Technical information: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
  • Communications: messages you send us via email or our contact form

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and arrange delivery within Dubai
  • Communicate with you about your order, including delivery updates
  • Respond to your enquiries and provide customer support
  • Send you promotional emails and offers (only if you have opted in)
  • Improve our website, products, and services
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Delivery partners: to fulfil and deliver your order within Dubai
  • Payment processors: to securely process your payment
  • Service providers: who assist us in operating our website and business (e.g., email platforms, analytics tools), bound by confidentiality agreements
  • Legal authorities: if required by law or to protect our rights

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at giftfete@gmail.com.